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21/11/17 12:04
0 Applications
Job Type:
Full Time

We have an opportunity for Dutch speaking candidates looking for a Monday to Friday 0900-1800 position!
Great new offices!
Please see our job description below - if this is you feel free to send your applications to

Duties and responsibilities: 
·Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
Answering incoming calls and responding to customer emails and secure messages
·Handling customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
·Executing client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
·Updating customer information, checking customer details and accounts through the Bank’s systems
·Supporting the Bank’s marketing and commercial plan by promoting MeDirect savings and wealth products
·Other duties as may be determined from time to time by the Contact Centre Manager
Required knowledge, skills and experience: 
·Excellent verbal and written communication skills in both Dutch and English
·Good attention to details
·Business oriented and customer centric attitude
·Ability to work on own initiative with minimal supervision
·Flexibility with regard to tasks and working hours
·Previous experience in a customer service role will be considered as an asset
·Basic knowledge of banking and financial products is desirable

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