Great opportunity for people preferring to work night shifts!!
We are looking for a strong team leader candidate!
Please have a read of the description below - if this is you please send your CV to Renee@SpotonConnections.com
- Supervising the operational support for customers’ service related activities
- Supervising the processing of help desk support to the company’s customers
- Supervising and controlling the call centre activity related to calls, chats, e-mails, tickets etc.
- Developing, working with and updating customer data
- Being in charge for support reporting operational area, including KPI’s reports
- Providing specialised training for the new employees
- Constantly updating Customer Service manuals
- Answering questions regarding the Company’s products and services
- Customer relationship building
- Providing superior customer service in a professional and friendly manner
- Maintaining a high level of knowledge about the company’s products and services, and ensuring customers are provided with accurate information
- Assisting customers with online banking, mobile application and on boarding processes
- Attending to customers in an orderly manner to ensure a positive customer experience
- Identifying selling opportunities as per customer needs
- Adhering to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
- Record keeping as per requirements and the company’s policies and standards.
- Ensuring accounts are opened according to the company’s product and service guidelines
- Sharing knowledge and experience with other team members and the provision of support as and when needed.
- Demonstrating a positive attitude, adaptability, flexibility, and punctuality
- Performing any other duties that may be assigned from time to time.
- AML checks